Drizzlin Media Blog

Sukshm Information Services, ‘a rural BPO’ at it’s core is an interesting take on creating sustainable communities. I sat down with one of the founders, Kushagra Bhatia to understand the vision and approach adopted behind the initiative. 

It’s quite strange for me to repetitively come across instances of facebook pulling down Brand pages in India. I recently read an interesting post by WILLIS WEE on Penn Olson Blog where he took the effort to pen down the reasons why. Okay… if you aren’t still aware what had happened- here are few known cases [...]

We believe that complaints are not just about resolution and closing tickets for brands but they are actually an opportunity to create brand ambassadors… here’s what we had to say at Gripel‘s Customer Experience & Service Quality Conference at Mumbai, India [slideshow] [slideshare id=8183988&doc=customerservicebrading-drizzlinmedia-110602060027-phpapp01] Deepak The Boss

We recently met with Clinton Jeff – a tech blogger, to understand his experience with brands and if bloggers really enjoy good readership. Clinton’s funny, polite, knowledgeable and a fan of Nokia. His story goes somewhat like this… Us – You’ve interacted with brands in India…Tell us what was the experience like. “With the growth of social [...]

Sometimes bad can be great. Imagine how unexpectedly it brings smile to your face when you get free Pizzas on late deliveries. The same essence can be applied everywhere. It’s not only about giving the best service to the customers but, it essentially should be giving that “extra” bit to them for what they would [...]

Few months back while we were celebrating Christmas and breaking beer bottles, our most entertaining Kingston Insider India fan page crossed a 4,000 fan mark (Currently there is a drop in fans due to a Facebook bug) With a kickass start and a well stitched plan we were confident of making an awesome page. So, [...]

It was good to see Obama on twitter, But it’s great to see that Indian Politicians are making use of Web 2.0. Shashi Tharoor, Narendra Modi and Rahul Gandhi are the few who realized the real value of Social Media. Its is great way for our politicians to reach out to the citizens and give [...]