ICICI Lombard
Consumer Opinion on Specific Brand Offerings

Business Need: Aggregate online Consumer Analytics on specific offerings and suggest improvements.

Our Solution:
  • Conversations around ICICI and its subsidiaries tracked daily across numerous venues.
  • Critical conversations flagged and shared for review, along with suggestions.
  • In-depth analysis conducted around trends in conversation, what products and services attract maximum volume and other key areas.
  • Presented a six-monthly report to ICICI with recommendations.

  • The Online brand Track is a service which typically follows similar steps across domains. You will not see a change in the execution of the service even if we are working with clients from different industries